Adherence & Condition Management

Because it’s impossible to overstate the importance of adhering to treatment, drug regimens and health management plans, we design our enrollee interactions to accurately determine their level of adherence. We not only provide feedback about noncompliant members, we educate those members about the effects of noncompliance as a way to promote improved cooperation.

We know how to work effectively with members to encourage adherence to healthy behavior protocols. Whether the member is instructed to comply with exercise regimens, tobacco cessation programs or other wellness protocols, we assess adherence and can help determine when to introduce additional motivational methods.

Our Capabilities

  • Flexible in terms of outreach design, content, self-directed
    • In-bound, member-initiated “check-in’s”
    • Outbound outreach if members miss a milestone
  • Real-time alerts for non-compliant members
  • Interactions designed to motivate, praise and intervene
  • Use of rewards / incentives for compliance or healthy behaviors

Examples of Solutions

  • Condition management
    • Medication adherence / compliance
    • Care plan adherence
    • Post-hospital discharge instructions and care
  • Behavioral changes
    • Cessation programs
    • Wellness / exercise programs
    • Health coaching
    • Rewards and incentives